Introduction
Welcome to shopin.pro, your go-to destination for high-quality men’s clothing, custom printable t-shirts, hoodies, and a variety of printable accessories. We strive to provide you with an exceptional shopping experience, and part of that commitment involves a transparent and customer-friendly return and refund policy.
Main Points of the Policy
- 7-Day Satisfaction Guarantee:
We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may return it within 7 days of receiving the items. - Eligibility for Returns:
Products eligible for returns include unworn or unused clothing items, as well as printable accessories in their original condition. Personalized items, such as custom-printed t-shirts and hoodies, are eligible for return if there are defects in materials or workmanship. - Refund Options:
You have the choice of receiving a full refund to your original payment method or opting for store credit for future purchases. Please note that the original shipping charges are non-refundable. - Return Process:
To initiate a return, simply contact our customer support team at support@shopin.pro. Our team will guide you through the process and provide you with a return shipping label if necessary. : Refunds will be issued to the original payment method within 7 business days after we receive the returned items.
Returns must be initiated within 7 days of receiving your order. After this period, unfortunately, we cannot offer you a refund or exchange.
Customer Support Email
For any inquiries or assistance regarding returns, please contact our dedicated customer support team at support@shopin.pro. We aim to respond promptly and assist you in the best way possible.
Standard Operating Procedures (SOP):
- Upon receiving your return request, our team will provide you with detailed instructions on the return process, including whether a return shipping label will be provided.
- Please ensure that returned items are in their original packaging and include all tags and labels.
- Once we receive your returned items, our team will inspect them to ensure they meet the eligibility criteria.
- Refunds will be processed promptly after approval, and you will be notified via email.
Data Privacy and Security:
Rest assured that your personal information is handled with the utmost care. We strictly adhere to data protection regulations to ensure the privacy and security of your information. Your details will only be used for order processing and communication purposes.
At shopin.pro, we value your trust and are committed to making your shopping experience enjoyable from start to finish. If you have any further questions or concerns, please don’t hesitate to reach out to us at support@shopin.pro. Thank you for choosing shopin. pro!